Workforce Management Analyst

Radius

Lugar de Trabajo:

Publicado:

Publicado hace 66 días

Salario

No especificado

Tipo de puesto:

Responsibilities:    

  1. Plan required staffing, schedules, and service level results across multiple departments.
  2. Partner with Operations, Reporting, HR and the projects.
  3. Contribute to the financial and budgeting process ensuring that long-term goals are identified and variances managed
  4. Establish and oversee planning, forecasting, and scheduling processes to ensure all processes are meeting expected SLA, and to improve accuracy of both short and long-term forecasting
  5. Create and implement programs and plans that support the strategic objective of the call center
  6. Oversee relevant performance metrics, generating of reports, and provide detailed analysis of operational performance
  7. Develop educational programs and act as an advocate to ensure customers and internal satisfaction on behalf of Workforce Management
  8. Prepare Attendance reports for Payroll purposes.

Position Requirements

  • Must be proficient in the use of Microsoft Excel
  • Good communication skills both verbal and written
  • Ability to meet goals and deliverables in a timely manner
  • Detail oriented
  • Ability to Multi-Task
  • Clear understanding of Call Center Operations
  • CMS AVAYA SUPERVISOR knowledge
  • Clear understanding of deadlines and deliverables
  • Ability to work with minimum Supervision
  • Must be able to work nights
  • Ability to work in a fast paced environment
  • Must be available and willing to work all shifts including late night shift
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!