TECHNICAL SUPPORT REPRESENTATIVE (T3)

Pole Star

Lugar de Trabajo:

Publicado:

Publicado hace 62 días

Salario

De B1,400 a B1,500 bruto por mes

Tipo de puesto:

This role is responsible for:   

·         Providing world-class technical support for our valued customers around the world.

·         Working as part of an international technical support team and liaising with international departments to resolve issues affecting applications and networks.

·         Managing cases and investigations that are escalated from customer support (T2).

·         Troubleshooting alerts/alarms generated by monitoring systems for satellite communication platforms and networks.

·         Following defined processes and standard operating procedures for major incidents and outages of services.

·         Troubleshooting and escalating critical issues to Devops resources in a timely manner to ensure prompt and accurate resolution of issues impacting government, commercial maritime, and financial customers all over the world.

·         Handling IT support cases including setting up new users and troubleshooting SW and HW issues with workstations.

·         Providing support for weekends and holidays as needed as part of a rotation schedule.

Responsibilities:

·         Monitor the infrastructure environment and application services for stability and performance in order to maintain 24×7 operations and resolve impacts services as they occur.

·         Manage a queue of work requests to meet service levels and KPI objectives.

·         Resolve incidents efficiently and collaborate with technical staff and service providers to facilitate timely and efficient resolution in accordance with established processes and procedures.

·         Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices.

·         Observe root cause analysis and post-incident review documentation.

·         Participate in the transfer of information from one shift to the next.

·         Monitor all data centre operating systems related alerts, network alarms, errors, warnings and performance.

·         Troubleshoot & perform basic to advanced system administration tasks for Windows Desktops and Linux Servers

·         Create, investigate, resolve or escalate cases for issues received via monitoring systems, telephone, email, or client portals using established procedures and standard operating procedures.

·         Send all incident updates and notifications to defined recipients (internal engineers, the management or external customers) as necessary.

·         Conduct Satellite Communications HW investigations and troubleshooting as required.

Required Skills:

Minimum 3 years of IT experience with the following skills:

·         Installation, maintenance, and support of computers, peripherals, and programs

·         Communications infrastructure and services, VMware

·         Construction of local networks

·         Microsoft Exchange

·         Active Directory

·         Windows Sharepoint Services

·         Basic Knowledge of Database tools like SQL, Oracle

·         Strong reporting and data analysis skills

·         Basic Knowledge of Programming in Python, C, C ++, Java, Visual Basic a plus

·         AWS knowledge a plus

·         Knowledge of API, JIRA, Salesforce a plus

·         Knowledge of Satellite Communications a plus

·         Knowledge of the Maritime Industry a plus

Attributes

We’re looking for a career minded professional with the following attributes:

·         Customer focused

·         Team oriented

·         Positive attitude

·         Flexible

·         Willingness to learn, adapt, and continuously develop skills

Education

·         Bachelor’s degree in Computer Science or an IT related field

·         Must have intermediate to advanced English

Company Benefits

·         Competitive Salary: $18,000

·         Private health insurance

·         Pension scheme

·         Life insurance

ALL DOCUMENTS HAVE TO BE SUBMITTED IN ENGLISH TO BE CONSIDERED

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!