Supervisor

iQor Panama

Lugar de Trabajo:

Publicado:

Publicado hace 27 días

Salario

No especificado

Tipo de puesto:

DUTIES & RESPONSINILITIES /JOB SUMMARY       

·        Provide team leadership and coaching

·        Create a positive environment on the floor

·        Motivate and inspire team members

·        Lead by setting a good example (role model)

·        Facilitate problem solving and collaboration

·        Maintain healthy group dynamics

·        Assure that the team members have the necessary education and training to effectively participate on the team

·        Encourage creativity and constant improvement

·        Recognize and celebrate team and team member accomplishments and exceptional performance

·        Coordinate with internal and external customers as necessary

·        Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance

·        Assure that the team addresses all relevant issues within the specifications and various standards

·        Provide necessary business information

·        Help keep the team focused and on track

·        Obtain and coordinate space, furniture, equipment, and communication lines for team members

·        Establish meeting times, places and agendas

·        Provide status reporting of team activities against the program plan or schedule

·        Keep the project manager and product committee informed of task accomplishment, issues and status

·        Serve as a focal point to communicate and resolve interface and integration issues with other teams

·        Escalate issues which cannot be resolved by the team

  • Provide guidance to the team based on management direction   

 

 QUALIFICATIONS

·         Bachelor Degree or higher

·         Proficient in English and Spanish,   both writing and  verbal

·         Positive Attitude and Enthusiasm

·         At least 1 year of call center experience as supervisor

·         Strong computer and presentation skills

·         Excellent communication and Leadership Skills

  • Proven leadership skills, experience providing coaching and feedback

 

 

 

 

 

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