Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
Solves problems for customers with challenging expectations (often escalated or irate).
Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
Participates with leaders to determine focus areas for technical improvements
0 - 2 years background in Technical Support and academic background in Informatics, Information Security, Systems Engineering, Robotics or any other IT-related career.
Advanced/fluent Spanish and English written and oral communications skill.