We are looking for an experienced Call Center Project Manager.
The Project Manager is responsible for planning, executing, and evaluating corporate projects according to the predetermined timelines and capital budgets. Building and managing project teams, reporting to the Project Sponsor, and ensuring quality control throughout project life cycles are central to this position
Be accountable for project results along with project sponsor.
Work with project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budge, and timing.
Complete work breakdown structure to estimate effort required for each task.
Provide a project schedule to identify when each task will be performed.
Clearly communicate expectations to team members and stakeholders.
Act as a mediator between stakeholders and team members.
Resolve any issues and solve problems throughout project life cycle.
Effectively manage project scope by ensuring any changes to scope are documented and approved with project change request forms.
Determine if external consultants or contractors will be required to complete project plan. If required, recruit and manage appropriate staffing resources.
Background in managing HR related projects is highly preferred
5 years’ work experience in project management
PMI Certification is a major asset, but not required
Familiarity with project management tools and/or software packages
Travel 15 to 20%. International travel may be required.
Life and health insurance