W.W. Grainger, Inc. is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies
and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger
for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management
and technical support. These customers represent a broad collection of industries including healthcare, manufacturing,
government and hospitality. They place orders online, on mobile devices, through sales representatives, over the phone
and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s
distribution centers (DCs) and branches worldwide. For more information on Grainger, visit www.grainger.com/investor.
The Order Management Specialist is responsible for all assigned duties including but not limited to; maintaining/updating current expected ship dates, receipts corrections/adjustments, manage requirements documents, and large order processing and follow-up for all assigned Vendors. They provide credible useful information to allow multiple cross functional teams impacted by Past Due Purchase Orders, GRIR issues and Large Orders to deliver a better service promise.
The OMS is the key contact for Vendors and their assigned Category Purchasing Manager (CPM), Supplier Performance Analyst (SPA), DC inbounds teams, Accounts Payable and Product Manager (PM). OMS will work all assigned Vendor issues, including past dues line follow-up, DC receipts and/or proactively work potential past due POs to provide assistance to vendors to resolves short term (transactional) issues in a timely manner. They will also escalate longer-term root cause issues once identified to the appropriate contacts in an actionable format for the Accounts Payable (AP), PM and SPA teams to resolve these systemic or vendor specific issues in a timely manner to increase total availability and drive sales.
Manage Purchase Orders, Inbound Receipts, Requirements Documents and Large Orders as assigned.
Work to find process improvements and drive best practices behavior with Customer Service teams.
Exposure to SAP desirable