Order Management Automation Specialist - Portuguese and English Speaker


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Publicado hace 283 días


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Order Management Automation Specialist


***Please note that this requisition was created to identify talent for upcoming job openings within the Order Management Organization***

Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.


Experience and ability to identify data patterns and errors in Order management/MIS tools.


Interfaces with and supports both internal and/or external customers. Researches customer problems and delivers solutions. May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and frictionless rate.  May drive order management efficiencies or sales operations process improvements through various projects.


Principal Responsibilities:

  • Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements
  • Works on complex order management projects, rollouts, online business, and services
  • Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry
  • Trains individuals within the group on systems and policies and procedures
  • Drives team goals through the coordination of work
  • Assists the team in resolving the more complex issues
  • May be involved in, workflow distribution and quota assignments



  • Understanding of basic order processes, systems configurations and documentation
  • Demonstrated problem solving ability
  • Financial and analytical experience
  • Experience working with sales and external customers or in support of many different business units and geographies preferred
  • Ability to work collaboratively and drive initiatives in a cross-functional environment
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
  • Mastery in Portuguese language and moderate to high proficiency in English.
  • Ability to prioritize workload
  • Ability to understand broader business and financial issues


 Education and Experience:

  •  2+ years of related experience High school diploma or equivalent required. Associates degree, technical college or some college course work preferred



We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.


If you can help us deliver a positive customer experience time after time, this is your opportunity to develop with Dell.





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