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Order Management Automation Specialist - Portuguese and English Speaker

DELL

Lugar de Trabajo:

Publicado:

Publicado hace 143 días

Salario

No especificado

Tipo de puesto:

 

Order Management Automation Specialist

 

Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.

 

Experience and ability to identify data patterns and errors in Order management/MIS tools.

 

Interfaces with and supports both internal and/or external customers. Researches customer problems and delivers solutions. May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and frictionless rate.  May drive order management efficiencies or sales operations process improvements through various projects.

 

Principal Responsibilities:

 

Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements

 

Works on complex order management projects, rollouts, online business, and services

 

Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry

 

Trains individuals within the group on systems and policies and procedures

 

Drives team goals through the coordination of work

 

Assists the team in resolving the more complex issues

 

May be involved in, workflow distribution and quota assignments

 

Skills:

 

·       Understanding of basic order processes, systems configurations and documentation

 

·       Demonstrated problem solving ability

 

·       Financial and analytical experience

 

·       Experience working with sales and external customers or in support of many different business units and geographies preferred

 

·       Ability to work collaboratively and drive initiatives in a cross-functional environment

 

·       Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly

 

·       Ability to prioritize workload

 

·       Ability to understand broader business and financial issues

 

 Education and Experience:

 

Typically requires 2+ years of related experience High school diploma or equivalent required. Associates degree, technical college or some college course work preferred

 

 

 

 

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