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Order Management Automation Specialist - Portuguese and English Speaker


Lugar de Trabajo:


Publicado hace 143 días


No especificado

Tipo de puesto:


Order Management Automation Specialist


Responsible for the end-to-end order management of the order experience for products, services, and solutions received via sales staff and customers.


Experience and ability to identify data patterns and errors in Order management/MIS tools.


Interfaces with and supports both internal and/or external customers. Researches customer problems and delivers solutions. May facilitate an order audit and quality control process. Liaises with cross-functional teams to drive velocity, backlog management, and frictionless rate.  May drive order management efficiencies or sales operations process improvements through various projects.


Principal Responsibilities:


Oversees the Order Management workflow to ensure highest quality and productivity, while helping drive Customer Experience improvements


Works on complex order management projects, rollouts, online business, and services


Involved in support-type functions, stats, documentation of policy and procedures, reporting and research, and occasional order entry


Trains individuals within the group on systems and policies and procedures


Drives team goals through the coordination of work


Assists the team in resolving the more complex issues


May be involved in, workflow distribution and quota assignments




·       Understanding of basic order processes, systems configurations and documentation


·       Demonstrated problem solving ability


·       Financial and analytical experience


·       Experience working with sales and external customers or in support of many different business units and geographies preferred


·       Ability to work collaboratively and drive initiatives in a cross-functional environment


·       Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly


·       Ability to prioritize workload


·       Ability to understand broader business and financial issues


 Education and Experience:


Typically requires 2+ years of related experience High school diploma or equivalent required. Associates degree, technical college or some college course work preferred





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