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Publicado hace 15 días

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 At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


Responsibilities

  •   Ensure all company policies and procedures are adhered to at the new centers.  This includes promoting a healthy work environment with honesty, integrity, and respect for all employees.
  •  Manages all financial and budgeting responsibilities of operational support division.
  • Oversees performance and quality standard reviews to ensure outcomes meet client expectations.
  •  Identifies process improvement opportunities to drive operational efficiencies operation.
  •  Monitors all key metrics in support of meeting/exceeding initiative objectives.

 

 Qualifications & Requirements

  • 2 to 5 years of experience in management and operations management in a customer service or call center environment.
  • Client advocate with strong customer service skills.
  •  Strong coaching, mentoring and motivational skills, excellent interpersonal skills.
  • Written and oral advanced English level
  • Ability to coach and develop program management to drive program performance.

 

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
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