Movil Phone Service Associate

Manpower Panamá

Lugar de Trabajo:

Publicado:

Publicado hace 161 días

Salario

No especificado

Tipo de puesto:

Own the ability to build and keep good relationship with service center and customer?carrier
2. Responsible for handling customer complaint, cooperating internal resources for solving;

3. Responsible for knowledge and technical training, for all staff in service center also service related;

4. Responsible for voice of consumer analysis, collecting the valuable information and cooperating internal team for improvement;

5. Responsible for service store management to improve customer experience and match target as requested;
6.should be clear of work plan, good execution and communication abilities;
7. PREFERABLE (not mandatory) should be familiar with devices after-sale service business at least 2 years.

 

University Bachelor degree in Industrial Engineering or Business   Administration.

At least 3 years of experience in service related positions (Required)

Mobile phone background is preferred

Technical knowledge is preferred

 

Know basic service process, better have work experience with similar brands in the industry.

1. Cellphone maintenance and Repair management

2. Customer service management and Communication

3. Process Expertise - Strong process orientation and relevant experience

4.Project Expertise – Project and Program Management Experience with multi location, multi-function initiatives, multi-channel

 

Ability to manage responsibilities and priorities in a fast-paced and time-critical environment

Passionate about processes

Excellent presentation/facilitation skills

Excellent computer skills in Microsoft Office and ability to learn technology quickly

Personal Quality: good sense of service, good communication ability and team work spirit, able to work under stress

Demonstrated commitment to a teamwork environment

Adaptability to fast paced environments

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!