If you love sports, are a baseball fan, and speak Advanced English, visit us at our Juan Diaz Offices between 9am and 3pm, Monday - Friday, and apply to our new cool account.
*Part Time available*
Your mission (should you choose to accept it) is to offer customer support through phone, to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
· Communicate via inbound and outbound telephone calls with customers.
· Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
· Accurately document and update records in required systems.
· Generate fees and up-sell wherever possible.
· Understand all programs, systems, and procedures necessary to perform job effectively.
· Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
· High School Diploma and/or Highest Level of Education Certification/Diploma
· Must be bilingual in English and Spanish, both oral and written language skills, depending on program.
· Ability to maintain the highest level of confidentiality.
· Ability to work in a team fostered environment.
Passion - Performance - Possibilities
Equal Opportunity Employer