Lugar de Trabajo:

Publicado:

Publicado hace 46 días

Salario

No especificado

Tipo de puesto:

RESPONSIBILITIES:

  • Deliver soft skill and product training to newly recruitedemployees across campaigns.
  • Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. 
  • Update, maintain and present training materials and programs.
  • Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
  • Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
  • Track and analyze training programs by examining performance. 
  • Create stand-alone training modules for new or existing team members, as and when required.
  • Provide coaching and feedback to trainees as part of their classroom learning experience.
  • Participate in identifying program needs, obtaining technical data and scheduling programs.
  • Maintain training records and scores achieved.
  • Provide support to new hires when not conflicting with delivery commitments.

 EDUCATION: College Degree or equivalent work experience.

 EXPERIENCE: Prior supervisor experience, preferably in a customer service or call center environment

 SKILLS REQUIRED:

  • Excellent written and verbal communication skills in both English and Spanish
  • Strong organizational, administrative and time management skills
  • Prioritize assignments, follow-up ensure task completion and manage multiple projects.
  • Ability to make quick, accurate, and appropriate decisions.
  • Exceptional skills in keyboard and operating computer systems.
  • Proficiency in Microsoft Office.
  • Proven success in motivation and leadership
  • Demonstrate the ability to successfully learning staff.
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!
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