Learning Specialist

RESPONSIBILITIES:

• Deliver soft skill and product training to newly recruitedemployees across campaigns.
• Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. 
• Update, maintain and present training materials and programs.
• Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
• Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
• Track and analyze training programs by examining performance. 
• Create stand-alone training modules for new or existing team members, as and when required.
• Provide coaching and feedback to trainees as part of their classroom learning experience.
• Participate in identifying program needs, obtaining technical data and scheduling programs.
• Maintain training records and scores achieved.
• Provide support to new hires when not conflicting with delivery commitments.

 EDUCATION: College Degree or equivalent work experience.

 EXPERIENCE: Prior supervisor experience, preferably in a customer service or call center environment

 SKILLS REQUIRED:

• Excellent written and verbal communication skills in both English and Spanish
• Strong organizational, administrative and time management skills
• Prioritize assignments, follow-up ensure task completion and manage multiple projects.
• Ability to make quick, accurate, and appropriate decisions.
• Exceptional skills in keyboard and operating computer systems.
• Proficiency in Microsoft Office.
• Proven success in motivation and leadership
• Demonstrate the ability to successfully learning staff.