Deliver soft skill and product training to newly recruitedemployees across campaigns.
Create learning experiences that equip new and long-term employees to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
Update, maintain and present training materials and programs.
Identify gaps in existing training materials and structures and proactively offer solutions or recommend changes.
Assist Learning Manager and campaign owners to identify learning gaps and identify learning solutions.
Track and analyze training programs by examining performance.
Create stand-alone training modules for new or existing team members, as and when required.
Provide coaching and feedback to trainees as part of their classroom learning experience.
Participate in identifying program needs, obtaining technical data and scheduling programs.
Maintain training records and scores achieved.
Provide support to new hires when not conflicting with delivery commitments.
EDUCATION: College Degree or equivalent work experience.
EXPERIENCE: Prior supervisor experience, preferably in a customer service or call center environment
SKILLS REQUIRED:
Excellent written and verbal communication skills in both English and Spanish
Strong organizational, administrative and time management skills
Prioritize assignments, follow-up ensure task completion and manage multiple projects.
Ability to make quick, accurate, and appropriate decisions.
Exceptional skills in keyboard and operating computer systems.
Proficiency in Microsoft Office.
Proven success in motivation and leadership
Demonstrate the ability to successfully learning staff.
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
Postulación incompleta. Activa tu cuenta.
Para que la empresa reciba tu postulación, tienes que activar tu cuenta desde el email que te enviamos a