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  • Panamá
  • Veraguas

IT Service Desk Specialist - Phone Support

Logs of Panamá, S.A.

Lugar de Trabajo:

Publicado:

Publicado hace 23 días

Salario

De B900 a B1,200 bruto por mes

Tipo de puesto:

We are looking for a customer service-oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company’s front line support and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure the customer value is maintained to the standards set forth by the Company.

 

Responsibilities

  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Update customer data and produce activity reports in ticketing system
  • Walk customers through problem solving process
  • Utilize remote assistance into computer to view and assist customer with resolution of reported issues
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
  • Log all service desk interactions and document issue resolution using ITSM best practices
  • Identify and effectively prioritize situations requiring urgent attention
  • Stay current with system information, changes and updates
  • Install and support user applications such as Office 365, Cisco Any Connect VPN, and all other user applications and software

Requirements

  •  A positive “can do” attitude!
  • Proven working experience in providing help desk support
  • Proficiency in English (Spoken and Written)
  • Working knowledge of help desk software, databases and remote desktop control solutions
  • Strong client-facing communication skills
  • Ability to clearly communicate technical concepts to non-technical people
  • Advanced desktop troubleshooting
  • Ability to multi-task and adjust priorities quickly
  • Ability to research solutions using available information resources
  • Ability to be included in 24/7 on-call rotation
  • 4 + years’ experience preferred in IT Service desk/Help desk field
  •  Microsoft Windows 7 and 10 operating system expertise
  • Microsoft Office365 Suite or Products
  • MacOS, iOS, Android, LinuxOS beneficial but not required
  • AWS and/or Azure Cloud experience beneficial but not required
  • ITIL V.3 Certification or working knowledge beneficial but not required

 

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
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