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  • Veraguas

In Shop Service Support & Customer Care (Outsource)

Samsung Electronics Latinoamérica

Lugar de Trabajo:
Publicado:
Publicado hace 41 días
Salario
No especificado
Tipo de puesto:

 

 

Responsibilities: 

Monitor Promoters performance, check accounts functionality, and be contact person for Agency and promoters

 

Provide support like trainer for Samsung Systems (Smartools, FUS, Remote Management) & report to SVC Marketing PIC about low perfomance accounts in order set activities to increase usage and to promote Smart tools points

 

Control Samsung PCs inventory, In Shop accounts inventory, Has Stores profies where In Shop is located, has control of Promoters (Name, contact phone)

 

Be contact person for HQ and LAO for the In Shop Account creations or to report any issue that could affect execution

 

Be contact point between Tech Support and Promoters to fix technical issues with In Shop Tools, (Accounts creation, Deletion), Installation of Software for Smart Tools and GD

 

Deliver daily, weekly and monthly reports related with In Shop Service, audit results and propose actions plan to improve performance and also update LAO or HQ reports requested.

 

Recommend to Marketing PIC the countries were is needed the In Shop expansion and to promote usage between Carriers, Dealers, developing a campaing to show those services

 

Deliver activity progress related with (Service Campaign, Repair Collection, SCSI and DCC activities.

 

Upload Customer Care Training material inside Steps and track service center / promoters usage as part of customer care activity

 

Track SELA strategy task, to obtain progress and include in weekly reports

 

Any additional function based on Service activities

 

Qualifications

 

  • Studies or similar degrees on Industrial Engineer, Administration, customer service specialist (finish or last semesters)
  • Experience leading people and giving training
  • Experience with consumer electronics products or customer service products
  • Knowledge on Office advance
  • Experience in positions like customer service trainer.
  • Experience handling reports, actions plan, monitoring activities
  • Focus on Customer service

 

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