Help Desk Senior Associate

NTT DATA SERVICES PANAMA S DE R L

Lugar de Trabajo:

Publicado:

Publicado hace 40 días

Salario

No especificado

Tipo de puesto:

DESCRIPTION:

·       Diagnoses and troubleshooting Level 2 problems encountered with personal computer hardware,              software and peripherals.

·       Documents service orders and perform follow up of completed orders for management information            reporting and customer satisfaction.

·       Coordinates user requests with external vendors according to policies and procedures.

·       Handles problems that the first-tier of help desk support is unable to resolve.

·       May provide guidance / training for less-experienced personnel.

·       Coordinates referrals to appropriate technical, professional or service personnel for appropriate                services, repairs, training or follow-up.

·       Demonstrated ability to develop business relationships and communicate effectively with the user              community.

·       Solid troubleshooting skills.

·       Good understanding of the fundamentals of network, server, and desktop administration,                          installations, upgrades, techniques, tools, and equipment.

·       Applies knowledge of customer service techniques as required to address problems with PC based            tools and products.

 

REQUIREMENTS:

  • Advanced English skills.
  • Must have Tech background/ Tech knowledge.
  • High school diploma is a must.
  • Availability to work any schedule.

 

BENEFITS:

  • Competitive salary
  • Life & Health Insurance
  • Growing opportunities
  • Transportation
  • University Discounts
  • Great working environment
  • Fun activities!
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
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