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Publicado:

Publicado hace 39 días

Salario

No especificado

Tipo de puesto:

 

DESCRIPTION:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Walk the customer through the problem-solving process
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Proveen experience as Helpdesk Associate or equivalent 
  • Aptitude in creative problem-solving 
  • Proficiency in MS Office, Windows O/S

REQUIREMENTS:

  • Advanced English skills.
  • Must have Tech background/ Tech knowledge.
  • High school diploma is a must.
  • Availability to work any schedule.
  • Committed
  • Responsible
  • Resourceful

BENEFITS:

  • Competitive salary
  • Life & Health Insurance
  • Growing opportunities
  • Transportation
  • University Discounts
  • Great working environment
  • Fun activities!
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
Salario bruto pretendido
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