Desktop Support Technician


Lugar de Trabajo:


Publicado hace 193 días


No especificado

Tipo de puesto:






The Desktop Support Technician will provide support to computer users with a variety of daily issues that require investigation and resolution of software and hardware problems.




Essential Functions


  • Answer, evaluate and prioritize incoming telephone, voicemail, e-mail and in-person assistance requests from users experiencing problems with hardware, software, networking, and other computer-related technologies.

  • Interview user to collect information about the problem and leads user through diagnostic procedures to determine source of issue.

  • Determine whether problem is caused by hardware such as a modem, printer, cables, or telephone.

  • Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff.

  • Log and track calls using problem management database, and maintains history records and related problem documentation.

  • Prepare standard statistical reports such as help desk incident reports.

  • Analyze and evaluates incident reports and makes recommendations to reduce help line incident rate.

  • Contact software and hardware vendors to request service regarding defective products.

  • Install personal computers, software and peripheral equipment.

  • Provide end user systems setup and access.


  • Telephony hardware and software support including PBX and dialer equipment, Inter-tel PBX and Mercury dialers.

  • Security of organization pertaining to cameras, DVR equipment and card access.

  • CR Software Platinum end user support.

  • All other duties as assigned.




Minimum Qualifications


  • Associates Degree in a related field and/or 3-5 years of experience preferred.

  • Excellent technical skills with experience in Microsoft Suite/CRS Platinum, CUBS 3rd Party Dialer Applications (Livevox, TCN, & Global) ADP, PGP, Adobe Acrobat, WinZip, 7Zip, Pidgin, Remote Desktop Manager, RD Tabs and DLP required.

  • Exceptional problem-solving skills required.

  • Ability to write routine reports and correspondence required.




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You can also come directly to our offices located at Plaza Agora, Transistmica, and Ground Floor.


Visit our recruitment office located at Plaza Agora, Transistmica.






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