Customer Service Consultants - Baseball Account (PM Shift)

GET TO KNOW ALORICA:

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY:

Your mission (should you choose to accept it) is to offer customer support through phone, to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Principal Responsibilities:

·       Communicate via inbound and outbound telephone calls with customers.

·       Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

·       Accurately document and update records in required systems.

·       Generate fees and up-sell wherever possible.

·       Understand all programs, systems, and procedures necessary to perform job effectively.

·       Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts. 

Qualifications:

·         High School Diploma and/or Highest Level of Education Certification/Diploma

·         Must be bilingual in English and Spanish, both oral and written language skills, depending on program.

·         Must have some knowledge on baseball.

·         Ability to maintain the highest level of confidentiality.

·         Ability to work in a team fostered environment. 

Passion - Performance - Possibilities

Equal Opportunity Employer