Colon's Call Center is Seeking Advocates!
Responsible for front-line interaction and problem resolution with Store's internal and external customers through inbound phone calls.
Engages in professional communications that contribute to customer loyalty and promote Store values and products.
Daily, front-line interaction and problem resolution with Store internal and external customers through inbound phone calls. Utilization of different web-based systems, including Google applications and eCommerce platforms and databases, like SAP, to complete and track communications. Deliver a positive customer experience and meet quality and productivity goals and expectations (measured). On a daily basis, directly communicate with internal and external partners via phone and email to resolve customer and departmental issues.