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Customer Care & Sales Consultants - Juan Diaz

Alorica

Lugar de Trabajo:

Publicado:

Publicado hace 20 días

Salario

No especificado

Tipo de puesto:

GET TO KNOW ALORICA:

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

 

JOB SUMMARY:

Your mission (should you choose to accept it) is to offer customer support through phone, to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

 

Principal Responsibilities:

 

·         Communicate via inbound and outbound telephone calls with customers.

·         Provide prompt resolution to customer inquiries by providing appropriate and accurate information.

·         Accurately document and update records in required systems.

·         Generate fees and up-sell wherever possible.

·         Understand all programs, systems, and procedures necessary to perform job effectively.

·         Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.

 

Qualifications:

·         High School Diploma and/or Highest Level of Education Certification/Diploma

·         Must be bilingual in English and Spanish, both oral and written language skills, depending on program.

·         Ability to maintain the highest level of confidentiality.

·         Ability to work in a team fostered environment.

 

 

Passion - Performance - Possibilities

Equal Opportunity Employer

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Alorica
Industria
Servicios
Descripción
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers; online, on the phone, through social media and in-person. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 150 locations across the globe. Join Us!
Ubicación
Juan Díaz, Panamá