Collection Agents (Medical) / Trainer

Connect BPO S.A.

Lugar de Trabajo:


Publicado hace 64 días


No especificado

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Connect BPO, S.A.: 838 8807


Collection Agents (Medical


o    Native / Fluent English (Oral & Written)

o    Excellent attendance

o    Consistent work history (2+ Years with the same company)

o    Excellent negotiation skills

o    Fast Learners (WE WILL TRAIN YOU!)

o    Understand U.S. collections compliance and company regulations


·         Preferred:

·         Late Stage / Recovery experience with U.S. customers 

·         Medical collections experience (OOS experience preferred)

·         Knowledge of US Regulatory and Compliance Standards (knowledge of HIPAA is beneficial)


What we offer:

·         Competitive Base Salary

·         Unlimited Bonus/Commission

·         Vale General after 30 days

·         Work schedule options (Monday-Friday/Monday-Saturday/Flexible Shift)

·         Growth Opportunities





o    Native / Fluent English (Oral & Written)

o    Management Experience (References will be checked)

o    Experience Training Collections (Minimum 2 years)

o    Proven ability to teach production and regulatory standards

o    Ability to translate training to achieve Client Business Goals

o    Know Collections Compliance & Regulations (Minimum 5 years’ experience)

§  Must have worked in collections within the last 6 months

o    Must pass the 60 Day Collection Production Program


Job Duties and Responsibilities:

o   Plans, conducts, coordinates and implements a comprehensive training program for collection staff

o   Adapts corporate training standards to successfully train regional (Offshore) agents

o   Prepares new representatives by conducting orientation to collections processes; developing individual coaching plans; providing resources and assistance;

o   Ensures trainees are prepared at the end of training to exceed client goals for production and compliance standards

o   Develops ongoing coaching and development plans for agents to maintain success and improve where applicable

o   Provide senior management with updates on trainees as well as suggesting initiatives to improve client production and adherence to compliance standards

Ability to exceed job goals for recruitme

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