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Publicado hace 13 días

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Tipo de puesto:

 

We are looking for an experienced COACH.  Experience in the BPO industry is highly valued.   

 

Sitel is one of the worldwide leaders in BPO. With more than 18 years in Panama we are known for being the top employer in the country within the call center industry.

 

Description:

Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved.  Achieve, measure, report and communicate metric goal attainment for assigned team. Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback, and sharing of ideas and best practice.  Coach, mentor and develop agent team for skills expansion and promotional opportunities.

 

Skills required:

 

  • Advanced written and spoken English (B2 level or higher).
  • Excellent verbal/written English communication skills
  • Results oriented
  • Ability to work in a fast-paced environment
  • Strong teamwork and leadership skills
  • Effective interpersonal, coaching and leadership/supervisory skills
  • Good numeric and verbal reasoning skills
  • Effective time management
  • Effective problem-solving skills
  • Ability to organize, prioritize and multi-task
  • Strong proficiency in various software and platforms including: Word, Excel, Outlook.
  • Self-confident and outgoing personality.

 

Benefits:

 

  • Job stability.
  • Medical insurance.
  • Private life insurance.

 

 

 

 

 

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
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