We are looking for an experienced COACH. Experience in the BPO industry is highly valued.
Sitel is one of the worldwide leaders in BPO. With more than 18 years in Panama we are known for being the top employer in the country within the call center industry.
Lead a team to meet and exceed business objectives, ensuring that key financial, operational and quality metrics are consistently achieved. Achieve, measure, report and communicate metric goal attainment for assigned team. Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback, and sharing of ideas and best practice. Coach, mentor and develop agent team for skills expansion and promotional opportunities.