Call Center Site Manager


Lugar de Trabajo:


Publicado hace 33 días


No especificado

Tipo de puesto:

Job Responsibilities

  • Lead, motivate, and develop supervisors, leads, and team members within a time-sensitive and demanding environment to deliver on operational KPIs and client requirements.
  • Coordinates floor operations in general including but not limited to workforce management, and training processes.
  • Directs all aspects of performance management for in-house floor operations including staff development, reviews, hiring, succession planning, and salary recommendations of both direct and indirect reports
  • Provides leadership to the different campaign supervisors and team leaders.
  • Responsible for attainment of all performance metrics.
  • Plans and prioritizes activities to ensure on-time, completion of projects and initiatives while meeting performance metric expectations.
  • Develops and executes strategic operational improvements.
  • Create and develop operations plans, including issues resolution and process improvement.
  • Serves as liaison to our headquarters and client representatives to implement requirements and develop initiatives.
  • Establish and maintain cross organizational relationships that align with company goals.



·         5-10 years of experience in contact center floor operations, demonstrating success in meeting goals and quality expectations.

·         Track record of leading and developing multiple teams successfully.

·         Strong knowledge of key functional areas including site management, workforce management, forecasting, performance management, process improvement, quality assurance, technology, and reporting.

·         Strong networking skills

·         Experience working in a metrics-driven environment with responsibility creating and executing plans to achieve desired results.

·         Bachelor's degree in business administration or equivalent combination of education and professional business experience required.


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¡Te has postulado con éxito!