Call center - Operations Manager

HKT Teleservices

Lugar de Trabajo:

Publicado:

Publicado hace 159 días

Salario

De B2,500 a B3,000 bruto por mes

Tipo de puesto:

 Operations Manager Job Duties·        

  • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity.      
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.·        
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Meets call center financial objectives and corporate client relations by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. 
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends and analyzing KPI·        
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.   

·         Required Qualifications 

  •        Bachelor’s degree from an accredited college or university.  
  •       Minimum of four (3-4) years’ experience as an BPO Operation Manager 
  •        Proven experience in people management
  •        Proven experience in Operation planning
  •        Must have strong analytical, problem identification and problem solving abilities.
  •        Must be business solution, project management and risk focused.
  •        Must be action, value and outcomes focused.
  •        Must have an aptitude and mental agility to learn about and apply themselves in new technologies, as required. 
  •        Must be able to read, write, speak and understand English. 
  •      Must have strong communication skills, be able to work independently and be team oriented      

·         

 

El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta sea responsable por ello.
La empresa dio por finalizado este aviso.
¡Te has postulado con éxito!