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Online Job Fair - Tuesday, Wednesday, Thursday This Week! - Advanced English Only

Alorica

Lugar de Trabajo:
Publicado:
Publicado hace 7 días
Salario
No especificado
Tipo de puesto:

 

Applicants will receive invitations to complete an online interview.

 

Projects available in day and evening shifts, starting the 16th and 25th of October!

 

GET TO KNOW ALORICA:

 

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. 

 

JOB SUMMARY:

 

Your mission (should you choose to accept it) is to offer customer support through phone, to customers who have questions, concerns or confusion around a particular product or service.

 

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Principal Responsibilities:

 

  • Communicate via inbound and outbound telephone calls with customers.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Accurately document and update records in required systems.
  • Generate fees and up-sell wherever possible.
  • Understand all programs, systems, and procedures necessary to perform job effectively.
  • Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts. Qualifications:
  • High School Diploma and/or Highest Level of Education Certification/Diploma
  • Must be bilingual in English and Spanish, both oral and written language skills, depending on program.
  • Ability to maintain the highest level of confidentiality.
  • Ability to work in a team fostered environment.

 

Passion - Performance - Possibilities

Equal Opportunity Employer

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Alorica
Industria
Servicios
Descripción
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers; online, on the phone, through social media and in-person. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 150 locations across the globe. Join Us!
Ubicación
Juan Díaz, Panamá