At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Communicate via inbound and outbound telephone calls with customers.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Generate fees and up-sell wherever possible.
Understand all programs, systems, and procedures necessary to perform job effectively.
Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
Passion - Performance - Possibilities
Equal Opportunity Employer