At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
· Communicate via inbound and outbound telephone calls with customers.
· Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
· Accurately document and update records in required systems.
· Generate fees and up-sell wherever possible.
· Understand all programs, systems, and procedures necessary to perform job effectively.
· Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
Passion - Performance - Possibilities
Equal Opportunity Employer