Customer Service Agent - Intermediate English - Sitel Chanis

Sitel Panama

Publicado 25 de junio de 2013
Área Atención al Cliente (ver más empleos en Atención al Cliente)
Tipo de puesto Full-time (ver más empleos Full-time)
Salario No especificado
Lugar de trabajo Panamá, Panamá
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Be part a leading global company of contact center! apply now at our Recruitment Center in Plaza Conquistador or send your resume to > Recursos.humanos@sitel.com.pa

Intermediate English = Can write and understand english but you can't talk it fast.

  • Part time: 44 hours / 8 hours per day
  • Location: Chanis
  • Training schedules: 7:00 a.m. to 3:30 p.m. or 2:30 p.m. to 10:00 p.m.
  • Productions schedules: Rotation, depends of the necessities of the project, also, we consider your university schedules management.


Responsabilties:

  • Promotes positive customer relations by effectively communicating with customers through excellent, professional communication
  • Responsible for resolving customer inquiries for service requests, billing information, payment processing or credit plans, with the capability to defuse difficult situations
  • Meet established service delivery guidelines such as customer satisfaction, phone based activities, issue resolution and schedule adherence.

Abilities:

  • Excellent written and oral communication skills in English
  • High School diploma
  • Strong customer service skills
  • Good negotiation skills
  • Solid soft skills, ability to express empathy and manage/control call pace
  • Multi-tasking required – ability to “talk and type”, take precise notes through the interaction, disposition calls, and accurately process order entry.

Requirements:

  • High School Diploma
  • Candidates must be 18 year old or older
  • Experience in Call Center is a PLUS but not necesary


We offer:

  • Job Stability
  • Development and growth opportunities
  • Medical and private life insurance
  • Employee Benefit Program
El contenido de este aviso es de propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Konzerta.com sea responsable por ello.
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